Today I am talking about Evidence  

In order for the CQC to ascertain that you are following your Statement of Purpose and that you are meeting the standards you need to provide evidence. Many providers get confused about he level of evidence or how much is required.

Evidence should be provided during the carrying out of the services so the forms you use should be created in a way that it provides the relevant information. What you want to do is be effective in gathering evidence.

For instance, for Social Care providers they usually have to provide information the local authority. Well make sure the forms cover the local authority criteria and that CQC standards that way you do not need to double up. If you’re a nurse ensure that the NMC requirements are covered.

When you do audits check that the forms are indeed providing you with the evidence you need. Have a look at staff files do they show a robust recruitment process? One organisation I went to there was no notes for interviews their was no consistency in the way recruitment was undertaken. It was so haphazard that if they were taken to tribunal, they would have no evidence to provide.

Evidence should not be burdensome. When I worked in a acute hospital I design ed the evidence to provide me the information required by different regulatory bodies. The consultant solved this approach as it made their life easier.

Remember in providing evidence you need to show good record keeping is followed. I say if you are not happy for it to be read in a court of law then do not write it. Think about language and clarity of meaning.

Do not make evidence gathering complex that way staff will not comply. Also explain the reason for the forms because staff are more likely to support if they know why they are being asked to do something.

If you do not write something that you have undertaken in clients notes it has not happened. SO, ensure staff know that all information pertinent to the client needs to be recorded.

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