This looks at how your healthcare business communicates with its service users, their extended family and the carers. Service users should be involved in decisions about their care and therefore it is important to consistently engage with them in an appropriate way.
The CQC requires feedback from service users and so I will help you to look at the best way of achieving this, using different formats and reviewing communications at both strategic and operational level.
Building sustainable relationships with your service users, families and carers not only helps with your CQC responsibilities, but also helps build loyalty and maintain client retention.
Get in touch today to find out more about Service User and Carer Engagement.